Case study

The Everset

Everset is a furniture rental service built for flexible urban living — offering high-quality, stylish home furnishings through a subscription model, without the long-term commitment of ownership.

Shopify Plus Partner

The Challenge

The Challenge

Everset’s subscription infrastructure was built around Recharge’s standalone checkout — an architecture that worked at early scale but created mounting limitations as the business grew. Recharge’s checkout sat outside Shopify’s native flow, blocking access to platform performance improvements and creating friction in the customer purchase experience.

Beyond the checkout, data fragmentation across systems was affecting day-to-day operations:

  • Customer and order data wasn’t reliably syncing to Airtable, leaving the ops team working from incomplete records
  • Intercom was receiving stale or missing data from Shopify, degrading support team response quality
  • The custom customer portal — built on top of Recharge — needed to be preserved and rebuilt as part of the migration without breaking existing subscriber flows
  • Rental-specific logic (month-based variations, bundled time-period rentals) required careful handling that standard subscription setups don’t account for.

The Journey

The Journey

We approached this as a migration and infrastructure project — moving Everset off a fragmented stack onto a unified, scalable foundation, while keeping their rental-specific subscription logic intact throughout.

Everset’s business model added meaningful complexity from the start. In a rental setup, each rental duration is a product variation, and items are often rented together across a fixed time period. This isn’t how most subscription businesses are structured on Shopify, and getting it wrong means broken flows at checkout or in the customer portal. Our prior experience with rental businesses meant we understood these constraints without needing to rediscover them mid-project.

Recharge to Shopify Checkout Migration

We transitioned Everset’s checkout from Recharge’s standalone flow to Shopify’s native checkout. This required rebuilding subscription features directly within the Shopify theme, updating subscription plans to support variant-based rental configurations, and refactoring legacy Recharge API calls that were no longer compatible. The custom customer portal — which managed active rentals, billing, and plan changes — was preserved and rebuilt to function correctly within the new checkout architecture.

Shopify and Recharge integration for Everset subscriptions

Variant-Based Rental Architecture

Rental duration is handled as product variants in Shopify, with each month-period as a selectable option. This approach keeps the subscription logic manageable within Recharge while making the purchase flow coherent for customers choosing rental terms. Bundled rentals — where multiple items are rented together across the same period — required additional configuration to ensure the correct variant pairings were enforced at checkout.

Airtable & Intercom Data Sync

We built an automated sync between Shopify and Airtable to keep customer and order records updated in real time, replacing the manual data exports the ops team had been relying on. For Intercom, we implemented a Zapier workflow to resolve the data flow issues that were feeding the support team incomplete customer records — ensuring support agents had accurate subscription and order status on every interaction.

Airtable and Intercom sync with Shopify for Everset operations and support

Front-End Optimization & UX Fixes

We addressed a series of front-end issues that were creating friction in the customer journey: mobile layout fixes on the benefits block, collection page navigation spacing, broken prev/next buttons on product sliders, and missing visual cues for horizontal scroll content. We also reduced unnecessary header spacing to give more screen real estate to products, and applied brand color to product titles to improve visual hierarchy between title and price.

Everset Furniture Made Easy how it works
Everset rental cart with term-based pricing

Tech stack

  • Platform Shopify
  • Subscriptions Recharge
  • Operations Airtable
  • Support Intercom
  • Automation Zapier

Our contribution

Our contribution

  • Recharge to Shopify native checkout migration
  • Custom customer portal feature preservation and rebuild
  • Subscription plan restructuring with variant-based rental configurations
  • Airtable customer and order data sync automation
  • Intercom data sync fix via Zapier workflow
  • Mobile front-end fixes and UX optimization
  • Collection page navigation and product discoverability improvements
Visit Everset store

Key Outcomes

Key Outcomes

  • Recharge to Shopify Checkout migration completed with all custom customer portal features intact
  • Rental variant architecture preserved — month-based configurations and bundled rental logic working correctly in the new setup
  • Airtable sync live — ops team no longer reliant on manual data exports for customer and order tracking
  • Intercom receiving accurate, real-time subscriber data — improving support team response quality
  • Mobile front-end fixes and UX improvements deployed across homepage, collection pages, and product sliders

FAQs

FAQs

André de Freitas

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