Shopify Plus Partner
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Fri, Sep 4
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Services / Stay supported / Monthly Shopify help
Think of us as an extension of your team — we keep your store growing.
Monthly retainer support for Shopify: continuous technical help, proactive improvements and growth strategy — so you stay focused on the business while we keep the storefront sharp.
Shopify Plus Partner
What ongoing support includes
Continuous support — technical, design and growth.
Beyond development and design, we provide proactive technical assistance and help uncover growth opportunities. Thinkers and doers, committed to your store's success.
You get access to
Comprehensive expertise
Key benefits
Growth focus
How we work
Your success is our mission
Included with every retainer
The system behind the hours.
A monthly plan, a shared board, a priority lane, reserved capacity, and the same people — so work moves without starting from zero each time.
01 — Planning call
Plan the month together
A working session, not a status dump. We look at what's moving and lock the next work against your calendar.
02 — Shared board
One board. Zero chasing.
Every request has an owner, a status and a due date — the same Asana board we use. No "where's that?" threads.
03 — Pipeline priority
Your work skips the line
Retainer tasks sit in a dedicated lane, sequenced against your dates — not whoever emailed last.
04 — Reserved capacity
Hours held before you ask
A block of senior time is booked against your month. Peak season doesn't mean we'll squeeze you in.
05 — Same team
They already know the store
The same PM, developer and designer, month after month. Theme quirks, apps, brand — already in their heads.
Benefits of Shopify Ongoing Support
Consistent support. Ongoing improvements. Quick solutions.
A retainer gives you a dedicated team that proactively strategizes, optimizes and grows your Shopify store — ideal when you need regular updates and sustained success.
Boost conversions and targets
Proactive support, fresh ideas and prompt fixes — so you focus on the business while we keep the store performing and driving conversions.
Proactive continuous improvement
We don't wait for issues. Regular updates and assessments keep your store competitive with the latest ecommerce trends and Shopify features.
Unlock growth opportunities
Ongoing optimization and strategic updates so the store runs at its peak — and we keep looking for the next growth lever.
Quick response
Swift issue resolution and priority attention on critical matters. Less downtime, protected sales, happier customers.
Specialized expertise
We fill gaps in your ecommerce capabilities with Shopify specialists — so complex challenges don't stall the brand.
Cost-effectiveness
A retainer reduces the risk of costly major issues later. Preventative work and continuous optimization pay for themselves over time.
During the retainer
Start with a call. Grow with a team on your side.
We begin with André — your backlog, goals and how many hours fit. From there, the same people handle bugs, theme work, CRO, subscriptions, integrations and expansion while you stay focused on the business.
Find the friction
We map what’s slowing shoppers down — and what to fix first.
A clear roadmap
Prioritized changes with examples, not a dump of notes.
CRO that pays back
Every recommendation is aimed at conversions and revenue.
Theme work
Tweaks or overhauls so the theme keeps up with how you sell.
Landing pages
Pages for launches, seasons, and ads — built to convert.
Custom features
Configurators, quizzes, and components shoppers actually use.
Subscriptions
Checkout, retention, and LTV so recurring revenue sticks.
Configurators
Let customers build the product — then buy it.
Quizzes
Match people to the right product without the guesswork.
Apps
Connect orders, inventory, and customer tools without the glue work.
Klaviyo
Flows, segments, and campaigns that earn on autopilot.
Automations
Cut the busywork in ops and the customer journey.
Wholesale
Custom pricing, bulk orders, and accounts — Plus native or via app.
International
Languages, currencies, Shopify Markets, or expansion stores.
Strategy
What to build next, so retainer hours go to growth.
What you get
A dedicated Shopify bench — not a ticket black box
Priority support, proactive improvements and strategy calls with people who already know your store.
- Faster turnaround
- Bugs and small builds ship without re-briefing a new freelancer every time
- Fewer surprises
- Platform updates, app conflicts and performance drift caught early
- Steady progress
- A monthly cadence of UX and feature work instead of a yearly rebuild panic
- Growth partnership
- Strategy, CRO and retention expertise on tap when the store needs more than maintenance
Outcome
Outcome
Outcome
Outcome
How it works
From first call to a support rhythm that sticks.
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01Week 1
Map the store & backlog
Theme, apps, known issues and upcoming campaigns. You leave with a clear retainer shape: hours, priorities and what belongs in a bigger project.
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02Week 1–2
Onboard into your stack
Access, documentation and a shared board. We learn the quirks once — so every request after that starts faster.
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03Ongoing
Ship on a monthly cadence
Fixes and improvements prioritized with you, delivered in batches, reviewed before peak moments. Capacity reserved when you need it most.
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04As you grow
Scale the engagement
Add hours for BFCM, path into CRO or a theme rebuild when needed, or keep a lean retainer for quiet months. Support flexes with the business.
Common questions
What merchants ask about ongoing Shopify support.
Continuous technical, design and strategic support to keep a Shopify store running smoothly and growing — an extension of your team, not a one-off project.
Bug fixes, theme updates, performance tuning, CRO changes, app support and general ecommerce consultation — plus proactive recommendations as we learn your store.
Support is typically structured as monthly retainers with a set number of hours or sprints, depending on business needs. Plans start as low as 20 hours per month.
Yes. Many clients get help with tracking setup, email flows, landing page development or campaign-specific updates — alongside core theme and technical work.
Absolutely. Thails acts as an extension of your team — giving you access to experienced Shopify engineers, designers and growth specialists without hiring full-time.
Support can be tailored to optimize, maintain and scale an existing store — even if Thails didn't build it originally. We onboard into your stack before shipping work.
Our legacy
Trusted by leading brands and ambitious start-ups.
- Years on Shopify
- 7+
- Projects delivered
- 500+
- Brands grown
- 200+
- Focus on Shopify
- 100%
Shopify Plus Partner
The team
Shopify experts, not account managers.
A senior team of Shopify strategists, designers and developers working together to solve complex ecommerce challenges.
- 7+ years
- Shopify only — not a generalist agency
- Shopify Plus
- Partner, with the hard stuff as day job
- International
- Remote-by-choice team since 2016
- One focus
- Creating better Shopify experiences
Talk to the founder
André de Freitas
Let's talk about our ongoing collaboration.
Book the intro call — we'll look at your backlog, peak calendar and how much capacity you need, and tell you honestly whether a retainer from 20 hours/month makes sense.
★ 4.9 Clutch
Shopify Plus Partner
From 20 hrs/month
Book a call
Pick a day
Pick a time (CET)
You'll talk directly with our founder — not a sales rep.