Our Shopify
Ongoing Support
We keep your store growing
What do we offer?
Besides development and design for Shopify stores, our Ongoing Support service offers continuous, proactive technical assistance to ensure your store thrives. Beyond technical support, we work with you to uncover growth opportunities and provide strategies to help your business grow.
Access to
Comprehensive Expertise
- Dedicated Project Manager
- Shopify Development Team
- UX Design Expert
- eCommerce Growth Specialist
- Solutions Engineer
- Shopify Plus Expertise
- Subscription Retention Specialist
Key Benefits
Growth focus
- Priority Support
- Proactive Store Improvements
- Access to Latest Shopify Features
- Regular Strategy Calls
- Market Insights
- Data-Driven Decision Making
- Tailored Growth Plans
How We Work
We give a sh*t about your store
- Hands-On Approach
- Swift Issue Resolution
- Strategic Thinking
- Collaborative Planning
- Transparent Communication
We are here for your store, whenever you need us. Think of us as thinkers and doers, committed to your success.
Our plans start as low as 20 hours of support per month.
What Ongoing Support
means for your company?
For consistent support, ongoing improvements, and quick solutions, a retainer is ideal. Our long-term support provides a dedicated team that proactively strategizes, optimizes, and grows your Shopify store, perfect for businesses seeking regular updates and sustained success.
Boost Conversions and Targets
We provide proactive support, offering fresh ideas and resolving issues promptly. This allows you to focus on your core business while we ensure your store performs optimally, driving conversions and helping you meet your targets.
Proactive Continuous Improvement
We don't wait for issues to arise. Our approach involves regular updates and thorough assessments to keep your store evolving. This proactive stance ensures your store remains competitive and up-to-date with the latest e-commerce trends and Shopify features.
Unlock Growth Opportunities
Through ongoing optimization and strategic updates, we ensure your store performs at its peak. Our team constantly looks for ways to capture every potential growth opportunity, helping your business expand in the competitive e-commerce landscape.
Quick Response
When time is of the essence, we deliver. Our support system provides swift issue resolution and prioritized attention to critical matters. This rapid response minimizes downtime, protecting your sales and maintaining customer satisfaction.
Specialized Expertise
Our team fills gaps in your e-commerce capabilities with creative solutions backed by deep market knowledge. We bring specialized Shopify and e-commerce expertise to accelerate your brand's growth and tackle complex challenges effectively.
Cost-Effectiveness
Investing in our retainer service is a strategic move for long-term success. It significantly reduces the likelihood of costly major issues down the line. Our preventative approach and ongoing optimizations offer a cost-effective strategy that pays dividends over time.
Let’s have a call
or send a enquire here
What our clients say
know-how and communication.”
and a smooth, enjoyable partnership.”
Common Questions
At Thails, we set ourselves apart through our hands-on, proactive approach, deeply caring about our clients’ success. Our team’s extensive experience, personalized strategies, and commitment to staying updated with the latest eCommerce trends ensure that we provide top-notch solutions tailored to your unique business needs. We take pride in delivering exceptional customer service and tangible results that help your brand thrive, going above and beyond to exceed expectations.
Absolutely! We have experience working with various Shopify templates (custom or not) and can assist you in updating and optimizing your existing website, regardless of who built it initially. Our team will ensure a seamless transition and improvement process.
Yes, we offer ongoing Shopify support to help you maintain and enhance your website’s performance. Our team is dedicated to ensuring your website stays up-to-date with the latest features and improvements to provide the best user experience and drive revenue growth. Moreover, we take a proactive approach, suggesting new features or improvements that can boost your revenue and keep your site ahead of the competition
Certainly! While our case studies and featured work showcase a selection of our projects, we have experience in various aspects of Shopify development and design. Please feel free to reach out to us to discuss your specific requirements, and we’ll be more than happy to help you achieve your goals.
Certainly! While our case studies and featured work showcase a selection of our projects, we have experience in various aspects of Shopify development and design. Please feel free to reach out to us to discuss your specific requirements, and we’ll be more than happy to help you achieve your goals.
Work that we are proud of
Absolute Elyx Boutique
Acting as an integral part of their team, providing support for expansion into three new markets.
Gooseberry Intimates
Enhancing customer experience and implementing strategic upsell approaches for increased revenue.
